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Terms & Conditions

Shipping & Delivery
Orders will be shipped standard UPS ground unless specified otherwise. In-stock merchandise will usually ship within 2 days from receipt of the order from our warehouse in California.
Privacy & Security
Any information gathered on our website is used by KOYO only. This information is not shared externally for any other use.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card numbers), that information is encrypted and is protected with one of the best encryption software in the industry-URL.
While we use URL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing or customer service representative) are granted access to personally identifiable information. Our employees must use password-protected interfaces to gain access to your information. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a series of security authentication mechanisms.
KOYO allows customers that use this website to create an account that requires the completion of our registration form. During registration a user is required to give their contact information (such as but not limited to name, email address, bill to and ship to address). This information is used to add a personalized experience to this website and to offer our customer ease of use during the order process. All information pertaining to our customers is stored in a secure database and is not accessible by third parties.
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner.
We will use information in accordance with the privacy policy under which the information was collected.
Returns & Replacements
Merchandise cannot be returned without prior authorization. No returns or refunds after 30 days from the invoice date. Merchandise must be returned to our warehouse in unused, 100% saleable condition to qualify for a refund. Shipping fees are not refundable. There may be a 20% re-stocking fee assessed to any item returned and the customer is responsible for the shipping charge.
For damaged merchandise please notify us within 3 days from receipt of shipment and we will issue a return call tag. Upon review we will ship replacement back via best possible way.
Koyo is wholesale only and not open to the general public. Orders can be placed 24/7 online through our secure server at www.koyoshop.com.
Also you can order by phone to 1-800-243-3460 (U.S. customers only) or (310) 322-4300 Monday through Friday 8:00 AM - 5:00PM P.S.T. and by fax to (310) 322-4560.
Payment, Pricing & Promotions
We accept Visa, Mastercard, Amex, Money Orders or Cashier's Check.
Terms of net 30 days is given upon approval of credit application. A 1.5% service charge will be applied to invoices 30 days or more past due per month.
The cost of legal/collection fee will be charged to the delinquent account.
There is a $25.00 fee for any returned check. Paying C.O.D. or with a credit card for your first order assures prompt delivery and gives us time to process your application in a fair manner.
All published prices, specifications, services and policies are subject to change without any notice.
Sales tax will be applied to all orders shipped within California.
KOYO will not be held accountable for any typographical errors or misprints on this website.
Viewing Orders
To view your orders:
  1. Click 'Login' or 'My Account' at the top of every page.
  2. Sign in with your e-mail address and password if prompted.
  3. Click the 'My Orders' in the MY ACCOUNT section.
  4. You can check the status of your orders, track your orders, and view past orders.
Updating Account Information
To update your account information:
  1. Click 'Login' or 'My Account' at the top of every page.
  2. Sign in with your e-mail address and password if prompted.
  3. In the MY ACCOUNT section, click the 'Account Information', 'Address Book', or 'Newsletter Subscriptions' you wish to update.
  4. You can change your name, e-mail address, billing address, shipping address, and newsletter subscription.
  5. Please be sure to click the SAVE button after making your change.

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